Regenersis - Turning Around Technology

Regenersis (AIM: RGS) has recently completed a trial project for Nokia to support the release of the new N96 handset. The project, involving Nokia and Regenersis teams is an innovative method of delivering training to the Nokia Care Points to support the new handset via interactive web conferencing.

Using the latest webcast technology, Regenersis has been able to deliver training to over 100 Nokia Care Points around the UK covering the assembly and disassembly of the new N96 handset, along with and tips and advice. With a clear close up of the phone, live disassembly/assembly techniques, a comprehensive voice over, and an interactive facility for questions and advice, the online training has ensured that the Nokia Care Point network is ready to assist end users with any technical support or repair expertise to support the launch of the N96.

Cameron Radford, Managing Director of Regenersis Technical Services said, "This innovative new training methodology has proved to be much more effective than traditional training methods, whilst maintaining the high level of support demanded by Nokia. The additional benefits to the Nokia Care Points include minimizing down time to complete the training and ensuring they are in a position to support the product from day one to maximise their effectiveness and the customer experience."