Regenersis - Turning Around Technology

Regenersis (AIM:RGS) has been selected by Nokia as the exclusive provider of a wide range of performance management, training, and support solutions for the Nokia UK Care Network.

Regenersis was selected following a rigorous market assessment and tendering process. Success factors for Regenersis included an innovative proposition, demonstrable experience delivering service excellence, and a clear understanding of Nokia's current and future requirements.

This new contract builds on the long-standing partnership between the two companies and Regenersis now provides services to Nokia throughout Europe including technical support and high quality repair. Over this period, Regenersis has built up an intimate knowledge of Nokia's products, processes, and understanding of Nokia's industry leading customer service requirements.

Gary Stokes, Regenersis CEO said, "We are delighted that Nokia has selected Regenersis to be their exclusive technical support partner to the UK Care Network. Our solution dramatically reduces lead times for training and development, allowing the Nokia Care Points to service more products on-site, while improving their ability to deliver additional benefits to customers."

David.Woolfenden, Senior Manager, Customer Care at Nokia said, "Both Nokia and Regenersis share common goals, focusing on consumers and our relationship with them. Customer satisfaction, first time fix, timely repair and providing an exemplary service is paramount”

Regenersis will employ new web-enabled support tools to ensure that all Nokia Care Points are trained to support and assist customers efficiently with their service requirements. A key focus will be the improved performance management of the Nokia Care Network and an enhanced customer service experience.