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O2 selects Regenersis to support Platinum Service
O2 selects Regenersis to support Platinum Service
- Regenersis to provide bespoke and immediate after-sales support to high value O2 consumers -
Regenersis (LSE: RGS) has been selected by O2 to support its high value consumer customer segment with a range of after-sales technical support services. As part of the agreement, Regenersis will provide O2’s “Platinum” customers with ‘same-day turnaround’ and dedicated technical and engineering support for the repair and refurbishment of their equipment. The new service, known as ‘O2 Priority Club Platinum’ will ensure that some of O2’s most valued customers receive the best possible after sales service and support.
Regenersis has developed a bespoke online portal to support the service and technical repairs and refurbishments will be completed on the same day through a secure facility.
Sergio Tansini, Managing Director of Mobile Communications at Regenersis said:
“Reducing the total cost of after-sales while providing rapid and secure repair solutions, and outstanding customer support are key business imperatives for Regenersis. We are delighted that our solution delivers this for O2 and their Platinum customers.”
Paul Kelly, Head of Supply Chain Business Development at O2 said:
“Our Platinum customers quite rightly have high expectations when something goes wrong with their handset. We need to provide a highly tailored service providing the fastest turnaround and best quality. Regenersis worked with our specialist customer services team to develop a solution for us which helps to deliver this.”
