News
Number 1 Retailer for Customer Service, John Lewis, Selects Regenersis to Support Consumer Electronics Returns in the UK
John Lewis, the UK’s number one department store for Customer Service for the last 10 years, has selected Regenersis (AIM:RGS) to support its consumer electronics returns in the UK.
Regenersis will support all John Lewis Stores across the UK with a managed service for both in-warranty and extended John Lewis warranty for Apple computers and iPods; Toshiba and Samsung notebooks.
The Company will manage logistics, parts supply, and will link directly to the John Lewis systems – providing seamless management and control for their store staff, providing Staff with complete visibility throughout the entire returns process.
The returns, repairs and management will be handled out of the Regenersis facility in Glenrothes, and is estimated to be worth in excess of £1 million per annum.
Gary Stokes, Regenersis CEO said, "As the leading retailer in customer service, we are delighted that John Lewis has selected us to support them. We share their commitment to service excellence and have combined this with our technical expertise and innovative solutions designed to make managing returns as easy as possible for their store staff."
Sonia Gill Development Manager, John Lewis said, "As a retailer that prides itself on service and building relationships with our customers it is important we work with companies who are aligned with us, can act quickly and who are proactive in delivering service excellence. Regenersis, after a thorough tendering process, demonstrated these skills."
