31/01/2011
REGENERSIS HELPS CONSUMERS BY PROVIDING REPLACEMENT PHONES AND LAPTOPS
Long-standing relationship with CPP, a leading mobile phone insurer, renews £15m contract for a further two years.
Regenersis plc (LSE AIM: RGS) is pleased to announce that consumers whose phones or laptops are broken, lost or stolen will get them repaired or replaced under a renewed contract with a leading device insurer, CPP Group plc (CPP). The two-year contract is valued at over £15 million. CPP is a leading Life Assistance organisation that provides insurance for mobile phones and other devices. Regenersis and CPP have been working together for more than eight years.
Once a claim is made, Regenersis provides customers with a timely repair or replacement of the device. Regenersis is also providing call centre support for the various insurance schemes to handle fulfillment enquiries. Regenersis is able to reduce the claim costs by using fully tested and warranted devices.
Sergio Tansini, Managing Director of the Mobile Communications Division said, “We are delighted that CPP has renewed their contract with us. Our long-standing relationship demonstrates the value of our solution – providing end-customers with a positive experience when dealing with the stress related to the loss or theft of a device. Our repair solutions have also delivered a positive customer experience by providing a quick replacement service so the customer is never out of touch.”
Gail Williams, CPP's Procurement Manager said, "We have been working with Regenersis for over eight years. They quickly and efficiently provide our customers with replacement devices allowing them to get their mobile life back on track with minimum disruption. They also provide us with detailed operational feedback and performance data, market intelligence and insurance trend analysis to ensure that our products remain at the forefront of the industry."
