DHL
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Creating a flagship logistics and technical centre of excellence.
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- Creates a scalable and replicable business model across the international consumer electronics industry
Regenersis and DHL Supply Chain have harnessed the logistics expertise and extensive infrastructure of DHL with the technical and process excellence, IT solutions and OEM relationships of Regenersis to deliver a rapid repair and return service - initially to the mobile phone sector in the UK.
The implementation, at the DHL facility in Normanton, West Yorkshire, creates a new Centre of Excellence for returned device management. Working in-house, Regenersis will provide the expert repair and refurbishment of mobile devices, as well as the systems to drive down total service costs. This, combined with DHL’s supply chain leadership in reverse logistics, will mean that telecom customers can now move to a market leading service combined with reduced inventory levels.
The one-stop service proposition provides full end-to-end pre and after-sales services to a wide range of technology clients – enabling inventory sharing, assembly and kitting, screening and repair, and call centre services – covering both avoidance of returns and retail support.
Charles Stewardson, VP and Business Director at DHL Supply Chain said, “Keeping our clients’ customers delighted by their devices is ‘Job 1’. By combining our proven reverse logistics solutions with the tried and tested technical capabilities of Regenersis in a single facility, we can deliver best in class after-sales support to the mobile sector – improving customer satisfaction and retention for the mobile industry.”
For more information on the solutions we delivered for DHL, please visit our products or our markets.