First Data
Regenersis provides product replacement and repair services for First Data in Austria, with sophisticated on-line tools for improved 
customer support.
First Data, the leading provider of electronic commerce and payment solutions, has selected Regenersis Germany to provide a full suite of after sales support and supply chain services for its Austrian business. Previously managed in-house, Regenersis designed and delivered a complete solution to First Data Austria within six weeks.
Regenersis will manage the complete supply chain with screening, refurbishment, transaction management and preventive maintenance of the safety-critical chip & pin terminals. Part of the new service includes a bespoke IT application which allows for remote “software refuelling” as well as end-to-end track and trace of the entire logistics and service process.
The services will be delivered by the Regenersis facility in Sömmerda, which is centrally located in Germany, delivering the most demanding overnight logistics solutions.
Mag. Ronald Cruyff, Managing Director of First Data Austria said, “We were delighted by the solution offered by Regenersis. Their expertise in the chip & pin market, combined with their logistics and IT capabilities has provided First Data with an ideal solution which ensures that we deliver the best and most reliable services to our customers.”
Pieterjan DeVroy, Director Supply Chain Western Europe’ said, ‘Regenersis was very proactive in their approach. Their logistics solutions, combined with their expertise and innovative IT solutions will enable us to reduce costs and manage our assets more effectively.”
Alfons Krauthausen, Managing Director of Regenersis Germany commented: “Regenersis is proud to have been selected to provide First Data with a tailored and cost effective supply chain solution. They recognised our flexible and scalable offering, and appreciated the strong security infrastructure we have in place. This partnership is an important part of our strategy to become the supplier of choice for the European Chip & Pin industry.”
