John Lewis Partnership
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John Lewis, the UK’s number one department store for Customer Service for the last 10 years, works with Regenersis to support its consumer electronics returns in the UK. Regenersis supports all John Lewis Stores across the UK with a managed service for both in-warranty and extended John Lewis warranty for Apple computers and iPods; Toshiba and Samsung notebooks. |
We manage logistics, parts supply, and link directly to the John Lewis systems – providing seamless management and control for their store staff, providing Staff with complete visibility throughout the entire returns process.
The returns, repairs and management is handled out of the Regenersis facility in Glenrothes, Scotland.
Sonia Gill Development Manager, John Lewis said, "As a retailer that prides itself on service and building relationships with our customers it is important we work with companies who are aligned with us, can act quickly and who are proactive in delivering service excellence. Regenersis, after a thorough tendering process, demonstrated these skills." For more information on the solutions we deliver for John Lewis, visit our products or our markets.