LG
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LG selected Regenersis to deliver a fully managed suite of services to support general consumer enquiries through to high-level technical support for all LG products, including: home appliances, home entertainment solutions, monitors, mobiles, notebooks and Blu-ray™ devices. The 64 seat customer care centre, dedicated to LG, is operated from our facility in Huntingdon, Cambridgeshire. |
Providing phone, email, white-mail and web chat solutions, it is anticipated that the centre will handle approximately a half a million service events per year.
Pat Doughty, Service Director of LG UK said, “After a thorough evaluation, we selected Regenersis over the more typical call centre providers because they understood the total cost of after-sales and could deliver not only the high quality of service we required, but an excellent understanding of our requirement to deliver the best customer experience all underpinned by a high level of integrated technical expertise.”
Gary Stokes, CEO of Regenersis said, “The solution we are delivering to LG demonstrates the breadth and depth of our service offering. Our strategy to focus on delivering total solutions in the after-sales market is yielding significant results. This is an ideal example of a leading brand looking for a trusted partner who understands the importance of delivering a strong, customer focused after-sales infrastructure.”
For more information on the solutions we deliver for LG, visit our products or our markets.
