Nokia - Innovative Training Solutions
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Regenersis is the exclusive provider of a wide range of performance management, training, and support solutions for the Nokia UK Care Network. Regenersis was selected following a rigorous market assessment and tendering process. Success factors for Regenersis included an innovative proposition, demonstrable experience delivering service excellence, and a clear understanding of Nokia's current and future requirements. |
This recent contract builds on the long-standing partnership between the two companies, and Regenersis now provides services to Nokia throughout Europe including technical support and high quality repair. Over this period, Regenersis has built up an intimate knowledge of Nokia's products, processes, and understanding of Nokia's industry leading customer service requirements.
David Woolfenden, Director of Customer Care at Nokia said, "Both Nokia and Regenersis share common goals, focusing on consumers and our relationship with them. Customer satisfaction, first time fix, timely repair and providing an exemplary service is paramount.”
Regenersis employs web-enabled support tools to ensure that all Nokia Care Points are trained to support and assist customers efficiently with their service requirements. A key focus is on the improved performance management of the Nokia Care Network and an enhanced customer service experience.
For more information on the solutions we deliver for Nokia, visit our products or our markets.
