Managed Services
Case Study 
In the fast paced, technologically advanced world in which we live, we manage the complexity and the costs on behalf of our customers. We do this to demanding timelines and service level agreements.
We respond to end-users through our contact centres and web enabled interfaces to provide help desk and technical support. We log and manage events through our integrated systems, we interface with our clients’ systems to validate claims and warranties and we will support both in and out of warranty repairs.
If a product is lost, stolen or damaged beyond repair we support insurance backed replacement programmes.
Our fulfilment team will ensure that your customer is well supported and quickly back on-line with fully warranted and service backed equipment.
Regenersis provides a wide range of fully managed solutions that we have developed with some of the world’s leading brands. Our clients recognise the importance of total lifecycle management as the key to extending the life of their products, reducing costs and environmental impact, while improving customer satisfaction and brand value.
- Contact centres and web-based customer service,
- Claims validation, warranty management and insurance fulfilment,
- Inventory management,
- Training,
- End-to-end logistics,
- Full tracking and reporting, and
- Service network management.
