Insurance Fulfillment
Case Study 
Regenersis supports leading UK mobile device insurers by providing bespoke claim settlement solutions for mobile phones, laptops and gadgets, ensuring delivery of world class customer service whilst minimizing costs. During the past 7 years,
Regenersis has evolved from providing simple distribution and repair solutions to offering a complete Managed Service, which provides ongoing support for the insurer in identifying and implementing new ways to improve customer experience and/or reduce claim settlement costs.
Replacement
Regenersis provides New and 14 Day replacements of mobile phones and New replacement of Gadgets and Laptops.
Repair
The repair of mobile phones, laptops and gadgets is a core competency of Regenersis, which is favoured by insurers to reduce claim settlement costs.
Customer Service
Regenersis provide call centre support for insurance schemes to minimize repeat calls to insurers for fulfillment queries whilst ensuring a high level of customer satisfaction.
Account Management
A dedicated Account Manager produces detailed Monthly Performance Review Packs, detailing operational feedback, scheme performance data, market intelligence and insurance trend analysis. This information forms the basis of discussion during Monthly Performance Reviews, where Regenersis work with the insurer to identify and implement service improvement and/or cost saving initiatives.
By choosing Regenersis as your insurance fulfillment provider, you can be sure that we have the experience and capability to support a world class insurance proposition whilst reducing your claim settlement costs, in addition our highly skilled call centre operatives will enhance the brand reputation by providing a top class service.
